Effective Date: 04.07.23
Thank you for shopping with Lucavi. We strive to provide our customers with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange an item. This Returns and Refunds Policy outlines the procedures and guidelines for returning or requesting a refund for a purchase made through our website or retail stores. By making a purchase with us, you agree to the terms and conditions set forth in this policy.
Eligibility for Returns and Refunds:
1.1. Clothing items are eligible for return or exchange within 14 days from the date of purchase, provided they are unused, unworn, and in their original condition with all tags attached.
1.2 Returns or exchanges will only be accepted for items purchased directly from Lucavi. 1.3 We do not accept returns or exchanges for sale items, gift cards, or
personalized/customized items, unless there is a manufacturing defect or an error on our part.
1.4 Final discretion for returns and refunds lies with Lucavi, and we reserve the right to refuse any return or refund if the item does not meet our eligibility criteria.
Return Process:
2.1 To initiate a return or exchange, please contact our customer support team at sales@Lucavi.co.uk within 14 days from the date of delivery.
2.2 Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
2.3 Our customer support team will guide you through the return process, including providing you with a return merchandise authorization (RMA) number and instructions on how to return the item(s).
2.4 The customer is responsible for shipping costs associated with the return, unless the return is due to a manufacturing defect or an error on our part.
2.5 We recommend using a trackable shipping method and obtaining proof of shipment for your records. We are not responsible for any items lost or damaged during the return shipping process.
Refunds:
3.1 Once the returned item(s) are received and inspected by our team, we will notify you of the approval or rejection of your refund.
3.2 If approved, refunds will be processed within 14 business days to the original payment method used during the purchase.
3.3 Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
3.4 Original shipping charges are non-refundable, unless the return is due to a manufacturing defect or an error on our part.
Exchanges:
4.1 Exchanges are subject to product availability. If the desired item is unavailable, a refund will be processed according to our refund policy.
4.2 If the exchanged item has a different price than the original item, you may be required to pay the difference or receive a partial refund.
Damaged or Defective Items:
5.1 In the event that you receive a damaged or defective item, please contact our customer support team immediately.
5.2 We may request supporting evidence, such as photographs, to assess the nature of the damage or defect.
5.3 If the item is deemed damaged or defective, we will provide a prepaid shipping label for the return and offer a replacement or refund.
Customer Support:
6.1 If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team at sales@Lucavi.co.uk.
6.2 Our customer support team will be happy to assist you and provide further clarification on our policy.
Please note that this Returns and Refunds Policy may be subject to change without prior notice. We encourage you to review the policy periodically for any updates.
Thank you for choosing Lucavi. We appreciate your business and are committed to ensuring your satisfaction with every purchase.
